Between the period of October 21 through March 23 Twinsburg Veterinary Hospital and Pet Lodge advertised in their brochure, on their website and during individual verbal solicitations that they had a staff member onsite 24 hours a day. I was witness to these events and have a copy of the brochure and documented information that those were fraudulent statements. That simply was not true.
They did not have a staff member onsite 24 hours a day. I have not had direct contact with Twinsburg Veterinary Hospital and Pet Lodge's advertising since the March 23 date. I do believe that they continued to advertise the "24 hour" staff member on their website through April. Again, I am filing this complaint based on Twinsburg Veterinary Hospital and Pet Lodge knowingly making false statements to consumers in their advertising to solicit the consumer's business.
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