This seems rather petty compared to the reports of pet illness and death I've read on this site, but all the same...
I recently purchased a $40 gift card for a relative, who is an equine enthusiast (horse person.) After hearing her speak about how petsmart no longer offers equine items, I attempted to return the gift card, with receipt and the original credit card used for purchase to the physical location where I originally purchased it. I was denied, and given a number for the corporate offices in Arizona. I called the office this morning to kindly request a refund, and left a message on the customer assistance line stating the earlier issue: no point in giving a gift card to a shop that doesn't supply equine items and doesn't have any hosehold pets! I politely requested a refund, and gave my contact information.
I received a call back earlier this afternoon from a smug woman who stated that there were no refunds on cards, which are, apparently, treated as cash. She stated that equine products have not been offered for two years now, which is very surprising, since I could have swore I was in a store earlier this year that had equine items! Perhaps it was a competitor, but they clearly use the same type of building design. Warehouse type place with almost identical signs over the isles showing what animal pertains to what area of the store.
In any case, like I said earlier, they didn't kill my dog, (I don't even have a dog,) but after the poor service I've received, I will be certain to not purchase anything from their stores again.
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