We have been customers of Heritage Propane for over five years. We were on "monthly fill" the entire time - this is where they come out and check it and fill as needed.
Because of hard economic times, we requested that our service be put on "Will Call" service. This is the service that requires us, the customer, to call when we get to a certain level and request gas. The penalty for running out of gas and requesting a fill "off route" on a day that they are not scheduled to be "in your area" is astronomical.
A little over a week of making this change, I sent my husband out to check the level of the gas, so we could avoid this charge for running out. He came in the house to report that the gauge that had been in the SAME SPOT over five years - was GONE. Now, who - I wonder - would gain from the gauge missing from our tank?
I called Heritage and spoke with the manager, who acted like I was stupid and claimed they wouldn't do something like that.
Yea, right!
We knew were were getting low, and they tried to insist they wouldn't fill less than 100 pounds, although we are being forced from our home due to foreclosure, won't need that much and can't AFFORD that much.
We finally got the jerk to say he'd come for 65 pounds (still more than we needed) and asked that they come when we are home so they can show us the stupid gauge.
Low and Behold! They came when we WEREN'T home and MIRACULOUSLY the gauge reappeared in the tank!
Beware of these people! Thankfully, we avoided disaster but I think what they are doing to people is plain WRONG!
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