I was a long time customer of Direct TV 4-6 years. About 2 years ago I had Direct TV installed at my mothers house for Christmas. Earlier this year, my mother took over the account and put it in their name and address. On 12/20/08 338.00 was withdrawn from my checking account unauthorized, and unlawfully, which as of today as so far resulted in 125.00 in overdraft/courtesy pay fees from my bank as my paid bills are rolling in with no funds in the account.
When I called today to find out what was going on, they said that my mother owed them money, and that they were allowed to withdraw that amount from me as they had my old account information on file. I told them I did not even have an account anymore, and it was in my mothers name and address, they said they should have never changed it over to her and that they, (thank goodness I used print screen and have the account information before the changed it) they had neglected to cancel my account, they then today put it back in my name! I was not even given over to a supervisor upon request. After a google search I found out that this is happening to a lot of people, I am now seeking counsel and looking for any class action suit that may be out there. I am now out over $450.00 and climbing.
Kiwi
Reeds Spring, Missouri
U.S.A.
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