I owed the IRS more than 10,000.00 because I lost my job and I had to cash in one of my 401 retirement accounts. I didn't know I had to include this on my return because they already taxed me plus the 10% penalty. This company said they could negotiate a lower payment from the IRS. They sounded very knowledable about this type of problem. They wanted over 2000 dollars to help me. I agreed to pay them in installments. They were calling my phone off the hook to get my business. When I signed the papers, they went silent as a post. I tried on many occations to get updates from them on my case, but all I got was a cheap answering machine. I finally reached one of their representatives, but she didn't sound very intelligent. They had me send them my tax documents and bank informantion. After several weeks. I reached them again, and they passed the case to another representative. I told him that the IRS had given me a deadline to respond, and he said it would be taken care of within a week. After several attempts to reach them again, I was able to talk to the representive. He pretended to be looking up my file. He said he was having trouble with his computer, and he would call right back. He never did. After that I could only get the answering machine. I called the IRS about my case. They said all they had received was a power of attorney. I got a tax attorney to handle my case. I sent a complaint to the BBB. They got no response. The attorney sent a certified letter to them stating that I was firing them for failure to do what they were hired to do. I have gotten several calls on my answering machine demanding payment. I have given them over 500.00 already. They will not receive another penny from me. This was an expensive lesson. I don't want anyone else to run into the same situation. I heard on the radio the other day another tax company giving the same pitch I got. Someone needs to alert the public to these bottom feeders. How do they sleep at night, trying to profit from someone's problem.
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