I called Guardian Advocate Group to modify my loan way back in June. I talked to a guy named Gregg Shwack and was convinced that this was a legitimate loan modification company. I also had small email communication with Mike Luchen (CEO), who also assured me that I was in good hands.
The web site http://www.guardianmods.com / states that the processing team will keep you informed but this was really not the case. I had to call just to get a status and I would also shoot emails to Gregg and he would respond with few words like, "We are working on it". That's the status I got for the past 3 months.
About 3 weeks ago, Gregg Shwack directed me to call their processing department to get updates on my loan. The first time I called, the lady "Gail" told me that their computer systems were down and that she would have to get back to me the following Monday. Monday came and no call so I called and got an answering machine that says their moving and would re-open that wednesday in the evening. So, I waited to Wednesday evening and called but still got the answering machine. I tried calling for the rest of that week and got that same answering machine.
At this point I was frustrated so I called Gregg Shwack again and left a message to have him call me back. I didn't get a call so the next day I called and left another message that I called. Now, every time I call, he is in a meeting.
I've sent emails to Gregg Shwack, Mike Luchen and many others trying to get someone to contact me back so I can get a refund on the loan modification that never happened. I was promised by Gregg Shwack that all my money would be returned so I want it to be returned.
The last email I got from Gregg Shwack was this:
"Your. File is complete!!! 98 percent of all files from your lender has been REJECTED!!! IAM SAD TO SAY. This. Maybe the. CASE"
Well, if that's the case, I should get a refund as promised! Now he won't talk to me or neither will no one in his company.
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