I found a charge for $29.95 on my checking account from IDONLOCK on 12-15-08. Lorraine was the customer service person I spoke to. She told me that this was a one time non refundable retainer fee and that the charge of $28.85 would be taken out for the monthly service fee. She also claimed that I ordered their service on 11-25-08 and since I did not call to cancel within seven days, they would not refund the charge.
Since I did not order services from this organization and never heard of them until I found the charge on my account, I'm not sure how I could have cancelled within the seven day period. I have filed a complaint with my bank as well as the Clearwater, FL Better Business Bureau regarding this company's refusal to refund my money.
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