I have been without a phone from Sprint for a month. They keep bouncing me fromm agent to agent, and now they are charging me for another month, although I have not used their phone and have a well documented complaint with them. They don't want to waive the cancellation fee, although their agent Lauren said they waive cancellation fees when there is poor reception. Their agent Demetre B. Has admitted there is bad reception in my home.
They need to waive the $156 bill they are charging me, because I did not use the phone and have 0 minutes used.in addition, they keep promising they will take care of the problem, but now it appears they are stalling so they can keep charging me fees. You see, now Lauren calls me to tell me her Supervisor Kwanza will be on vacation until December. That's preposterous! What about me? I've been without a phone for a month! And they are charging me $156, for not using their phone? And on top of that, they want to charge me $200 for cancelling Sprint! It's preposterous. Help!
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