I purchased a beautiful comforter set from Wal-Mart. It had large patched squares on the pillow shams and comforter which were made of jewel toned thick silken fabric, and some velvet, which all looked well made and durable. The fabric care tag recommended Dry Clean Only. I put the set on the day bed of my spare bedroom/office. I'd never washed the comforter, and had not had to have it cleaned yet.
Sometimes I would lay on the day bed where I would doing my bible study or read other books. Though in no way was the comforter roughed up, many of the patches on the comforter and pillow shams came apart at the seams, and I am a petite woman (no pun intended to anyone about weight).
A new comforter should not come apart at the seams, especially from simply lying on it by a small woman who weighs just over 100 pounds. The reason for this is that there certain patches were made of many threads of satin type threading. I think because when the squares of the fabrics were cut they were not surged to prevent raveling; so the seams gave way at the slightest tension. It was over the 30 days return period since I'd bought the comforter.
I'd not immediately put the comforter on the bed as it had remained in the zipper plastic comforter bag for a time. I put the set into the bag, which was just like I purchased it. I usually keep receipts; but had lost this one in the process of moving; so I didn't have a receipt. Wal-mart refused to give me a refund or an exchange. They have some policy that you can't have but so many returns without a receipt within a certain period.
That was not the problem in my case; as I'd not returned anything there in a very long time, maybe 1-2 years. They'd always had a policy of making an even exchange without a receipt. The bar code was in the system and the price was just what was on the bar code on the comforter's plaster container. It was obvious that the comforter had not been abused as it was not even dirty or signs of wear or abuse or such.
I was stuck with a barely used piece of junk which i'd paid over $60 for. I may as well have taken $60 and flushed it down the toilet. I asked to speak to a manager. A manager came and acted as though he could not have given a rat's tail about whether any customer was satisfied with Wal-Mart. His attitude was like 'whoopy dooo, I don't care.'
When Wal-Mart made their big devut here in America, their attitude was like 'Yes sir, Yes Man, We will do any and everything to ensure customer satisfaction.' Once they got the Supercenters set up, the entire concept of customer orientation went out the window. There are many people who will not even shop at Wal-Mart. I think Wal-Mart is one of the worst things to have ever came to being in America.
Wal-Mart put many smaller retailers and grocers out of business by their big come on of customer orientation. Then once they got the general population 'reeled in', they stopped discontinued customers orientation completely. I think if many people stopped shopping there and acted like they don't care about Wal-Mart, they might bring it back on and act like a company that gives a care.
0 comments