I pay for charter communications "high speed" (ha ha) internet. I'm supposed to be getting 10 megs but all I get is about 2-4 (if that much).
It's not the 70 percent that is guaranteed, and instead of being eager to help fix the problem, they are only eager to somehow find a way to blame it on the consumer. One person said my problem was linked to spyware, however the problem persisted before, and after a fresh install of windows xp. All along this, my upload rate was consistent, which showed things on my end were fine. All customer service wants to do is talk you into switching package deals, promising lower rates, only to have your next bill arrive fifty dollars higher (they call it a pro rate, but neglected to inform me of this).
Anytime they send out a technician, it's usually someone fresh out of jail who just comes out to look at your cable wires, nothing more. One character acted like he was casing my place, for a future break in.
Charter Communications... Thanks for nothing, you take my money and don't give me what I pay for. It's because you know you're the only provider in my area. You guys suck.
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