We have tried countless times to fix the issues we are having. We have talked with literally all levels of technical support. Technical Support is not even upset when you tell them that you are sending it back.
Service is intermittent at best. Many times, Magic Jack has on many occasions dropped phone calls or puts the call on hold and then drops the call. The software will not allow you take the call off hold.
If a third person calls, the call is automatically turned into a three way call.
Many times, you dial the number after getting a dial tone and it will dial and then there is silence.
Many, many times the calls clarity is so bad that the other person gets frustrated trying to talk to you.
We have moved the software & device to a separate computer and still the problems persist. We have made sure that the base of the phone is not anywhere near any other electrical devices.
We have restarted the software, unplugged the device, reformatted the device, downloaded updates, switched USB ports, restarted the computer, changed options in security settings and various other Windows XP options per technical support. I would like to add that my husband is an MCSE and has various other certifications as well and has tried repeatedly to work with the technical support.
It is my understanding that Magic Jack doesn't have a telephone and not even in the detailed license agreement is there a phone number or address. Through research, we found that MajicJack is owned by YMAX. Corp.
There is also a complaint on usacomplaints.com. The number of the report is 320581.
The Better Business Bureau in Florida has had over 280 complaints in 6 months and has launched an investigation. Www.wptv.com/content/investigate/story. Aspx? Content_id=57BCE2BD-41BF-47E9-9FBD-CEE879D2D64C
It is also my understanding that the product is actually in beta 3 testing and has not actually been around for the two years the "cute" advertising says. Magic Jack has only been available since 1.
Magic Jack.com has an Editor's Choice endorsement from PC Magazine, but I had a hard time finding it, because the company is called YMAX Corp. PC Magazines site also has a statement "DO Not Buy Magic Jack". (www.ymaxcorp.com)
Daniel Borislow (owner) says he invested 17 million in the product and has 20 years in the telecommunications industry. I suppose he is working getting his 17 million back by hook or crook! S.J. Labs developed the software for MagicJack and by affiliation should be included in an investigation. (www.sjlabs.com)
See magic-jack. Pissedconsumer.com also has some choice comments about the quality of Magic Jack.
0 comments