I called DirecTV to see what it would cost to get HD service. I was told that if I switched from Dish Network, I would be billed 49.99 per month for one year and would have DVR for 3 rooms, HD, Showtime, HBO and Stars for the duration of the one-year contract. This phone conversation was at least an hour. The rep offered discounts and rebates in order to get to this package. I was also assured that I would not have new holes in the roof for the new dish.
Upon delivery of DirecTV, new holes would need to be drilled, and only one DVR would be included in the price, but I could use the 2 standard ones for the same price.
I let them install DirecTV and found my first bill to be 81.24, which they are drafting from my checking account. I called very unhappy and was told simply that it was too bad I did not read my contract at delivery. I asked for several supervisors and was treated terribly by all of them, as they did not care what I had been told, since reality was all that mattered.
I asked to disconnect the service the day I called about the first bill and was told there would be a 460.00 fee for disconnecting. I said I could not pay that fee. I was told that in 3 months my bill would climb to 92.97 and would remain at that price for the duration of the first year, but would go to 117.00 during the second year.
I was furious because I was trying to lower my bills with the change, not increase them. I asked how to get my bill under control and was informed that I should call on Feb 7th and ask for all the programming to be taken to bare minimums, and they would reduce the price to 55.95, but all I would have would be children's stations and local programming.
All I wanted was out of the bogus contract. Again, they refused, mentioned that my card would be drafted for the disconnect fee, and said I would ultimately go to collections! DirecTV refused to listen to the recording of my first conversation, saying it was only for training and quality control and that they did not keep the recordings very long, so the first recording would be long gone.
I have not been with DirecTV for even one full month yet and have already had a nightmare. Run from this company!
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