Complaint / Review
CigarettesExpress.com
Product Not Received

Order placed 10/21/08, checking account debited $273.68 on 10/23/08. Three emails sent, no response, 3 phone calls placed to 1-800-613-2447 and put on hold for at least 20 minutes. The last person I spoke to was named Lisa located at their Virginia call center. She advised the order was processed and they were notifying the warehouse as of 10/27/08. She could NOT give me a ship date. I am starting to agree with these other posts that something is wrong. I am going to send them a letter via fax (their fax number to send your debit authorization and drivers license (don't you think that is odd). I was an old customer who had only ordered in September and the product was shipped from New Mexico so I was already in the system and did not send them the driver's license. I think I will also take the letter that I am faxing and send it certified return receipt to their post office box and then file a complaint with my State's ATtorney GEneral's office. This is easy to do because the forms are online at your State's Attorney General's office. It may be enough to force their hand.