My mother had life insurance policies with J.C. Penney Insurance Company and had been paying on the policy for many years through her credit card. When I called to get a written explanation of benefits I was told that the policy had been canceled. Then I was told that I did not qualify for any benefits because the cause of death did not meet the policy guidlines. I have contacted the Texas Department of Insurances and they stated that this company has defrauded many people the same way. I would like a written explanation of benefit or denial of benefits from the complaint to provide to the Texas Department of Insurance.
I have had to pay for my mothers funeral arrangements out of my own pocket as most of the insurance companies that my mother had no longer had records of her coverage. I live on a fix income as my husband passed away last year.
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