Complaint / Review
RBC Insurance Company
Liberty life insurance rbc trying to get policy reinstated 3 months & 4 phone calls after my mother died. Still billing for policy after being told 6 times of my mothers death two in writing

My mom passed away almost 3 months ago. I was her guardian & took care of her insurance. She had the insurance for years with liberty life a rbc insurance out of greenville south carolina. The funeral home notified them of her death 2-3 days after her passing. They have continued to bill me each month. I have called them 4 times & the funeral hame has called & wrote to them on several occasions. They are still billing me, although they tell me they are sooo sorry & to not pay it & that they will stop billing me. They still bill every month. Now i have recieved a notification of policy lapse. They didn't pay out the policy. They are trying to avoid paying it & still collect the premium on a dead person. They are wanting to reinstate her insurance after being notified sooo many times of her death. They have not yet paid this policy & the funeral home is still waiting on their money. I don't know what to do every time i call they tell me the same thing & they say the policy will be paid in two weeks. Same thing different phone call. I tell them how hurtfull this whole thing is & they apologize, but still keep billing me. My mother would be very upset if she knew the funeral home still wasn't paid. I need help, lynda