I was using ADT services at the time I was broken into and theives made off with whatever they wanted and never tripped the alarm system. I thought my business was protected, because it sure cost me enough to have a system installed, but it never was set off after theives just done whatever they wanted to once they got inside. I called to cancel my service and was told by the local office that they would handle it, that I would need to fax a letter of cancellation to them. I was OK with that. Then I get a charge from ADT on my credit card three months later and when I called them for explanation, they told me they never recieved my original fax. (whatever!) So I sent them another fax and thought that might be the end of it, but no, I keep getting past due bills from them and can not seem to get them to understand that they should be responsible for my loss that I suffered because of their unprofessional service that I was getting. I would not recomend anyone doing business with these folks.
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