Usacomplaints.com » Shops, Products, Services » Complaint / Review: Luxury Limousine - Unprofessional and Disappointing. #368483

Complaint / Review
Luxury Limousine
Unprofessional and Disappointing

We settled $800 to employ a driver to generate A - 14 individual limo, transporting my spouse and that I, our parents, and also the entire marriage party from my home, towards the chapel, to some area to get images, and also to our party. We employed the limousine from 1:15 pm to 6:15 pm. Nearly three months before the wedding I sent the Organization the handles of my home, the chapel, and also the party site. I named them your day prior to the wedding to verify they had all of the info such as the handles of places. They guaranteed me they did.

About The evening of the marriage, I obtained a telephone call in the driver about fifteen minutes before the period the limousine was planned to reach, requesting me for instructions to my home. I'm unsure why this didn't worry me at the moment. The limousine came without an excessive amount of issue, nevertheless, whenever we experienced the limousine we recognized the driver, hadn't switched on the AC within the back of the limousine just before coming to our home. It had been 90-degrees out in those days of evening and also the limousine was hot.

a whole lot worse, the driver subsequently questioned me wherever the chapel was and just how to get at it. Personally, I believe it's the driveris obligation to truly have the handles of essential places with him (that we sent to him) and he must have formerly appeared up instructions before dealing with my home. The only real work the driver had the entire day, which we were paying him $800 for, was to obtain us to the places! He didn't have instructions, didn't possess a chart or GPS, and wasn't at-all acquainted with the region of the places. I had been ready to provide him instructions towards the chapel, nevertheless, all I needed to complete was relax on my method to my very own wedding, and turned really stressed-out when I needed to shout instructions up through the screen towards the entrance in the hot limousine.

Following The service, we were likely to a another area for images. We supplied him published instructions, that have been directed at all of the visitors in the chapel towards the precise location of the images, after which out of this area towards the resort where we were thinking about preventing prior to the party. He got us towards the location for images good, nevertheless wasn't ready to check out the instructions to obtain us towards the resort. I told him used to do not understand how to make it happen, he had the instructions. None of another visitors had difficulties locating the resort using the instructions we supplied. He required numerous incorrect turns and requested additional motorists who have been halted at lamps alongside him when they understood ways to get towards the resort. He lost over one hour of our evening within the limousine at this time. We ultimately found a milestone we were acquainted with and told him ways to get towards the resort. He didn't once contact anybody for instructions or take a look at a chart (that we suppose he didn't have).

He brought us towards the resort at roughly 5 pm. Forty five minutes later whenever we strolled from the resort to obtain back to the limousine to visit the party, he'd quit! We'd exclusively offered him using the precise location of the party, therefore he must have recognized the resort where he slipped us off, the Courtyard Marriott, wasn't the place of the service! Additionally, we'd employed him till 6:15, meaning we dropped significantly more than one hour of paid-time (roughly $200). We'd to locate alternative trips towards the party hallway, which obviously was really annoying, once we had previously settled a driver to create us there.

it was the toughest support that I've ever endured. On my big day I'd anticipate basically am spending somebody $800 to generate me in one area to another, and that I had formerly supplied the handles, minimal the individual might do was look up the instructions before selecting me-up, and also have a copy strategy of the chart or GPS if he or she got dropped. I'd noticed a lot of horror tales about limousine providers for marriages, and so I particularly selected the corporation just because a friend suggested it. Clearly, they have to have experienced a driver that understood where he or she was heading, nevertheless, I believe it's extremely important to get a limo business to supply instruction to make sure that the driver may do their work in an expert approach. The support on my big day was really unprofessional, really annoying, and undoubtedly unsettling

Following The wedding I delivered a notice towards the Organization detailing the problem and seeking the problem to be remediated. I mentioned that at least I'd be prepared to be repaid for that period that people employed the limousine, that people were not able to make use of it (5pm-6:15pm).in this notice I mentioned that I needed to desired to tell them of the prior to the same scenario occurred to different partners. I thought this was an expert organization and so could be worried about the problem and need to repair it. I had been wrong. Used to do not get a compensation and didn't notice back in the Organization. I quit a telephone concept but didn't obtain a reaction. I simply wish to alert others concerning the scenario so they don't create exactly the same error that I did so: to employ the corporation after which end up with no limo to create them for their party!


Offender: Luxury Limousine

Country: USA   State: Pennsylvania   City: Chester
Phone: 6104901890
Site:

Category: Shops, Products, Services

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