Usacomplaints.com » Shops, Products, Services » Complaint / Review: Capitol One - Bad service. #364693

Complaint / Review
Capitol One
Bad service

Beware of fine print, that does not exist. I tried to redeem my miles for credit toward a airline ticket. The ticket was $444., the mileage reward on Capitol said that up to 35K points would entitle you to up to $350.00. They changed their story when I tried to cash in on my points. I was told that since the ticket was over $350., it fell into the next catagory and I required an additional 11K points. I advised the cust. Rep that I was only seeking reimbursement for the $350., not the full price of the ticket. They would not honor their committement. So, I've got enough points for $350. Reimbursement, but Capitol One will not honor it.


Offender: Capitol One

Country: USA   State: Virginia   City: Richmond
Site:

Category: Shops, Products, Services

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