When I moved from Jackson, Tennessee, in August MCI/WorldCom came with me as my long distance carrier although I did not invite them. The company announced that through several letters and their new calling cards for both my phones. However, when their bill came through BellSouth, I was astounded. MCI came with me, but the company discarded its long-distance plans that I had subscribed to—charging me at its highest rates.
I was billed 196 dollars for a 53-minute call to Bangladesh when I was supposed to be charged 55 cents per minute. Even insterstate calls were billed at the maximum at 25 to 30 cents per minute, while my MCI plan stipulated 5 cents per minute during nites and weekends and 7 cents during day time.
Upon finding what MCI had charged I called its customer service, and I was flat out told that I would not get any adjustment. I asked for a supervisor and was told I could not speak to one, so I called back a few days later and was given a Fax number to ask for an adjustment.
Anyway, I did not hear from MCI until I called it in December. Then, I was told I was given a credit for 346 dollars. I asked for a letter to confirm that, and I got two of them to confirm the adjustments. However, BellSouth kept billing that amount. Eventually, last month BellSouth told me, after a three-way call with MCI and myself that BellSouth had given me the credit for the disputed amount in October. However, the BellSouth representative pointed out that MCI had given me credit until September but had charged the high rates through October for which I had not gotten any adjustment.
Accordingly, I called MCI and spoke to its customer service and I was told no dice, so I asked to speak to her supervisor. With great reluctance, I was transferred to a woman—who claimed to be the supervisor. This supervisor told me that I would not get any adjustment whatsoever. The earlier credit was allowed as a courtesy. More importantly, my claim is over three-months old. MCI does not deal with such claims. I said you have a precedence of MCI allowing me an adjustment for overcharging me exhorbitant rates. However, I was told by the supervisor in so many words to go fly a kite because I would not receive any further adjustments.
I feel that MCI should give me its final adjustment. MCI must not arbirtraily discontinue the plans of customers without advising them. It seems like that is usual for MCI to do so, preying on customers who feel that they are still on the special plans—making calls as usual and getting whacked with unusually high bills.
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