I am an AT&T customer for the last 8 months, before which i had their wireless services for 5 years.
I have had a really bad experience with AT&T for the last 2 weeks. My service was dis-connected due to non-payment of services, when in fact I have already paid the bill through direct deposit. Given that I work from home, I needed the service re-installed quickly. So I went ahead and paid my entire bill again, till they investigated the earlier payments. I also paid my next month's bill in advance. I was then transferred to Customer service, then to technical service, and back to Accounts Payable. Dis-connected, and finally after another 2 hours, I was told that it will take 5 days to re-start my service.
This morning, an AT&T repair person called (out of the blue) asking us to be home in next 15 min as they needed to check my connection (no idea why all of a sudden my connection is 'broken'). When I returned the call after an hour (meetings at office), the person was EXTREMELY rude and told me to call the 800 number, as the next time he would be able to come would be after a week!
We have spent over 4 hours on the phone with various departments with NO resolution. This has been a terrible experience and if AT&T does not resolve this, WITH CUSTOMER IN mind, I will be sending complaints to BBB and the AT&T board.
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