Wireless Communications And Verizon Wireless Deceptive home areas and roaming charges, Uncaring customer service, Vendor refuses on refund policy by verizon Palm Bay Florida...
Multiple phones purchased at a kiosk inside a Home Depot store. Kiosk owned and managed by Wireless Communications of Georgia. Services sold are Verizon Wirless communications. Service that I purchased was for no roam in florida, nationwide free LD. My home is 1 mile from point of purchase and I showed "roam" on my phones while placing call from my own front yard. I called Customer Service and they told me that not all areas were able to be "nonroam" no matter what the contract said. They told me that my calls will be billed as Roam calls and there was little to nothing I could do about it. I reminded them of the 15 day recind offer made contractualy and they hung up.
I went to the Kiosk that I made my phone/service purchase and told them that I was cancelling service and told them why. Kiosk Employee said that he had run across this problem more times than he cared to count and that he would make some calls for me. He did and was able after much wrangling to get my "roam" charges reversed, but they told him that no further adjustments would be made. I told him to cancell my service at that time. He called to do that and he said that they told him to string me along long enough (past my 15 days) so that I would be unable to cancel my contract. I of course thanked him for his honesty and got on the phone myself. I gave the
Customer Service agent my E-Mail address...
[email protected] and asked that they put that in writing. Of course her whole tune changed and she reluctantly cancelled my contract. I then asked when I would receive my refund for the equipment. She told me that even though I wrote my checks to Verizon for the purchase, that I would have to get my refunds elsewhere and she hung up.
Kiosk employee made a call to his district manager and he was told that I would get my refund in 5 to 7 days directly from "wireless Communications" the owners of the Kiosks in the Home Depot's Well that was on 24 December. It is now nearing the end of January and still no refunds. Many Calls and many excuses. Time for courts, media, and lawyers I guess. Buyer beware... Very aware. Mind you. None of this has anything to do with Home Depot Corporation. They are a different story... I will share that another time.
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