I went in to the att store to upgrade my phone, Sept. 2008. At this time I was told that I could not upgrade untill Oct. 10. At the time that I went into the store I had paid my bill up untill Oct. 2008.
I went back into the store on Oct. 10 and when the person waiting on me pulled up my account, I was told that I had a passed due balance. I normaly pay my bill on the 17th of the mounth. I was told that I could not upgrade untill I paid this bill. I asked this person how my bill could be passed due when I had paid ahead through Oct. This person said that they could not get this information from the computer, and that we would have to call the co. To see what was going on.
We called and all they would say was that they could not do anything because the system would not let them change anything, and that I was past due, and untill I paid the bill I could not upgrade. After going through 2 different supervisors, they told me that the due date was on the 8th and that this was past due. When asked why I was told to come in on the 10th to upgrade, and this was just 2 days past due, why wasn't I told to come in on the 8th so I would not be passed due. They said that, that was just the way it worked out, that it was one of those strange thing that happen.
It is strange to me that they tell me to come in on the 10th when they know I will be pasted due, due to changing the due date. Then they can collect payment for a whole mounth on a contract that will run out when I upgrade and be able to bill me for the upgrade and for the mounth of service that I just paid for, so I could upgrade.
On top of all this I would have to pay for a new phone, even with the discount would run into the hundreds of dollars. This is very bad business, when you try to rob a customer that has been with AT&T for over 20 years, and to this point have never had problems with upgrading. I have even lost phones and all I had to pay was a small fee to replace the phone, and this was without insurance. It is realy bad when you add to all this B.S. From the co., I can go across the street, not a 100 yards away, and get upgraded, and get a new phone for free, from another provider, (not an AT&T store). That is now that I have paid the bastards their bill.
All I can say is if you go in to upgrade, pin them down to when you can upgrade, and when the due date is for your service. Don't let them double charge you, and if possiable stay away from the AT&T stores, they will rip you off any way they can. Go to another provider and get the AT&T service, a cheaper phone, without the B.S. But watch them also read the contracts and the fine print, because they all have people trying to rip the customers off, in one way or another. It is sad that the business in this country have sunk so low.
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