Bought a Frigidaire Chest Freezer 6/22/06. Smelling mildew around the freezer, pulled freezer back ; no mildew, floor rotting out from under freezer. It's leaking water from under it, had repair man from store of purchase come and look at it. 8/18/08 He was stumped on why it was leaking. Eveything is in working order - temp, etc. Repair man called Frigidaire Repair and got the same answer. It shouldn't be leaking. Don't know what the problem is. Called Frigidaire Consumer an they gave me the run around. Live in Rural area, They (Frigidaire) wants second opinion. They gave 2 repair services, neither one in are area, or willing to come to area. I called back. Nothing they can do. They will give rebate with new freezer purchase. Called back now waiting on them to call in a service repair themselves to come out, not knowing how much that's going to cost.
I have 3 main applainces that are Frigidaire. If they are going to brake down at just over 2 years old, an they do not want any responsiblty to deal with it.
All I want, wished for was to be able to get my freezer repaired. My husband will fix the floor. But when no one knows what's wrong with it, an just keeps giving me the run around. WHAT am I to do? If it was a normal repair, fine it would already be fixed. But it is not an no one wants to help, it's not their problem cause the warrenty ran out 1 yr earlier.
From: Message Author (click here to email author)
Date: Friday, 19-Sep-08 14:41: 48 CDT
Business: Reply Online Consumer: Comment On This
Comment On This
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaints.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter.in order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
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