My mother is elderly, so I went online for her to enter minutes into her tracfone. It didn't work so I called. They said her phone was old and would send out a "new" phone. We were okay with that, but in reality, the phone was a reconditioned phone. They said the minutes from the old phone and the new minutes would be on the phone when we activated it. That was not true, and even then, it took over 1 hour on the phone with them to get the phone activated. But still no minutes. They told us to wait 48 hours and the minutes would be on the phone. That did not happen. So I called back and they said they could not find the record of the minutes. So another 2 hours on the phone and we got the minutes. But the phone number was a 617 area code and we live in a 504 area code. They said wait another 24 to 48 hours and the phone number would cycle through. That did not happen. At this point we decided to give up on Tracfone. We would send the phone back and obtain a refund. However, they said they couldn't refund if the minutes were on the phone more then five days. But it had only been four days since the minutes were on the phone. I asked for a supervisor and she refused a refund, so I asked for another supervisor and she put me on hold and never came back on the phone. After 20 minutes I hung up and called back and they were closed. We eventually did get a 504 area code after yet another call, but they were supposed to reinstate her original phone number and as yet, that has not occurred. So, they told us over and over she would have her original number, but they just plain lied. They said they were sending a new phone and they just plain lied about that too. They said they give refunds within 5 days but they lied about that too.
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