My husband and I went to Wal-Mart in Washington State to get pictures taken of his son. There was a few people with children ahead of us and we could see the different poses that they were doing. Since we figured we could do the same at home, we went ahead and only got a few pictures taken of him that were professionally done. After getting back to our hotel room, we took more pictures of his son doing similar poses that they did at Wal-Mart. Note* my husband has a $3000 digital camera that takes awesome pictures*.
When we got back home (Ohio) I took the memory card out of the camera and pulled up the pictures on my computer. I have a scrap booking program that I used to put frames around some of the pictures and write the date and his son's name on some of the pictures as well. Our printer does not print that good of a quality pictures on Kodak paper so we figured we'd go to Wal-Mart in Mansfield to print them out.
We printed out several pictures in different sizes at the Kodak photo machine. When we got to the desk, the lady literally snatched the photos out of my hand and refused to sell them to us because they were "too professional" looking. I thanked her for the comment and still wanted my pictures. Long story short, we pulled a manager back to the Photo lab as well as the floor manager. They all said that they wouldn't sell us our pictures based on Wal-Mart's "professional photo guidelines".
My husband and I were totally prepared to spend about $400 in that store that day between groceries, clothes, photos and photo frames. We walked out spending absolutely nothing. We ended up going to Staples and they printed out our pictures with no questions asked.
I contacted 1-800-WALMART and they said they would resolve the issue. About two days later, the second shift assistant manager contacted me and said that she would speak to the cashier and that the floor manager that showed up the initial day we were in there was actually higher than she was and he should have never allowed the arguing to go on. They also refused to tell me what their guidelines were as far as determining what is a professional photo and what is not.
I still have yet to return to the Mansfield Wal-Mart and I probably never will.
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