First there is a 1-800 number but it was only on my bank statement, and of little use. I contacted them via the phone, and was assured that the fee of $99.95 would be returned. That was 6 mos ago, and I had till this date contacted them each and every month.
They do not answer email, the phone operators always have to contact the corporate office. (probably a RV in the back yard). The big catch is they say they have to talk to you, from the front office, and that will never happen.
Again another cyber crook, and yes reported to the FTC and BBB, that will go on stealing money for service not rindered. It is in California, so that does say a lot, and like many companies based there of little use.
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