Went into the dental office to have tooth pulled and was convinced to get a crown. Was told that insurance was verified and would pay for a crown. We were both given a quote and paid for the balance at time of service as required by their office. The Insurance did not pay for crown and then we received a bill for more than the original quote. Also we were told that if insurance did not pay for full mouth x-rays they would write them off. We started in March calling the office because we were receiving bills monthly. We were told not to worry about the bills that everything would zero out in time. When we received the May bills and they were still not correct we contacted the office and asked for the manager, we were told that we could not talk to him so I faxed a spread sheet with all the transactions on it showing that the insurance company paid more than expected and that they billed out to us the wrong amount. We requested in writing that this be resolved within two weeks and a reply given by e-mail or US postal service. The next month we received more bills for the same amount so we called the corporate office and then faxed them all the documents. We were told that this matter would be taken care of. Then in August we called corporate office again because we had not heard anything from anyone, then they e-mailed the office manager about the account asking him to adjust it. Then in September we received more bills for the same amount and e-mailed corporate asking them to PLEASE TAKE CARE OF THIS PROBLEM and included a review of the issues at hand. A statement was included in that e-mail that said If they do not contact us by September 24 by certified mail we would consider our accounts to be at a zero balance and that we do not owe any balance for services rendered by them or anyone affiliated with them concerning our dental care or collections of any debt agreed or not agreed upon. Still we got no response so we called and spoke to a Patient Relations person who assured us that this would be reviewed and taken care of and that they would contact us. I told them that 6 months of this was not acceptable and that so far this was handled in a non professional manner and that I was going to contact the BBB and she said that there was no need for that because she would get it resolved. Now it is November and we still have not had the courtesy of a call from ANYONE! I called today 11-1-10 and spoke to the same Patient Relations person who said no matter what she would call me by close of today to advise of the status. It is now 7:15 P.M. And we have not received any contact. We have gone above and beyond to resolve this issue with the office and corporate. If we billed them for our time concerning this issue, they would owe us considerably more than what their incorrect invoices total. This company has very bad business practices and customer service!
Update: We filed a BBB complaint. The BBB tried several times to contact them and they would not respond! They are still hoping for a reply but based on all the complaints we found online, I doubt that will happen.
0 comments