Last Monday I call Comcast to pay my bill, I had forgot about it and had my services shut off. When I reach customer service I was told that I was not listed on the account and would not be transferred to collections. After telling her that yes I was, I have been on the account since we signed up and she must be looking at the wrong screen. I told her my husband drives over the road so I would be the only person who ever calls in. I then began to beg her to transfer me to collections, and she just would not do it. All I wanted to do was pay my bill, that woman raised my blood pressure, had me shaking and so upset. I ended up hanging up calling right back, asked the next person for collections and she put me straight through. I told the lady in collections about what happened and she told me that next time just asked to be transferred and that I, as my husbands wife, have a legal right to the account.
But it doesn't stop there, my TV was turned back on, but my Internet was not. It took Comcast 4 days to work it out, they had to write out tickets to send to engineering or wherever, but it took me hours and several phone calls and days to finally get my service back on line.
It is unbelievable to me how the people in customer care, don't care. It seems that every time I call I have more issues, and am treated like crap. I cannot wait to have a different provider come through this area, because I will drop Comcast for everything, phone, tv, and Internet. I am just so sick of dealing with them and their bad attitudes.
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