To whom this may concern:
I have several concerns with regards to the unethical way that Sprint Employees handle their positions.
Sprint Telephone Company has sent me to collections without any other notification for a bill from 6 years ago. When I received the notice from collections, I at first thought that I had a fradulent account set-up in my name because the address listed was not an address in which I ever resided and this has occurred with them in the past. I had left a forwarding address with the local post office every time that I have moved since and have never received a notice of nonpayment from them until now.
When I received the collections notice, I called Sprint to find out what this was and according to their records it was for an address where I lived 6 years ago. Evidently, they had forwarded all bills to my roommate's new address according to Dan in the Executive Complaints Office of Sprint. I had asked him to remove this from my credit and I would make arrangements with Sprint to pay this since this was my first notice of nonpayment. According to him, they had already sold this to a collections agency and cannot remove it from my credit. I don't think it is legal to send someone to collections for a notice that they had never received nor is this ethical. But their response is basically they determine where their service has to be used and so they do not accomodate their previous customers for their error in billing.
In addition, this is not my first experience with Sprint having unethical measures. Last year, one of their customer representatives had issued an account in my name using an address where I had not resided in 4 years and with my current residential Bell South Number. They had changed my long distance carrier without my consent. When I asked how this could occur, their answer was sometimes they have unethical employees and basically they are not accountable for the actions of their employees. Mind you, I have not been a Sprint customer in 6 years.
I do not feel that this company ethically operates in the best interest of the public and does not seek to rectify their own mistakes because they have control of the market. Can anything be done in to get them to resolve their unethical behavior? From their end, they seem to think they should not have to do anything. Is this correct?
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