This is my first dealing with Dish Network, and by reading other complaints it looks like the fun is about to start.
I have had my system for about 1 year and paid for annual subscription. I received a renewal statement in the mail the other day and questioned about not receiving a discount of 100.00 dollars right off the top for paying anually.
I base this on what i was told when i bought the system and what is shown on my purchase statement. I called customer service, explained what my question was, and was put on hold while they researched my account. When the rep returned he told me he talked to his supervisor and said they would issue a rebate check.
Rebate check??? I told him i would like to speek to his supervisor and i was put on hold again. Guess what happened next. Click Beep Beep Beep. I called back and was very pissed off by then.
You know how the story goes, you can never talk to the previous rep, and there is no record of your previous call. Now this rep tells me that the rebate was a one time thing, and there is no such thing as a rebate check. I questioned him about this supervisor rebate check thing and he had no answers. How Strange???
I reluctantly paid my bill. Here is the best part.
While this is going on i started to loose my satellite signal.
Gone.
I am an electronic tech so i found the pboblem, intermitent lnb.
Now i get to call customer service again and see how my in warrantee system gets fixed.
Wish me luck.
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