My name is Jenny. My carpets needed a cleaning, therefore I decided to look online for a carpet cleaning company for my 3 bedroom 1,300sf house. I found a company by the name of "Dr. Steemer, " which advertises itself as "$19 a room carpet cleaning". I called in and asked for an estimate over the phone, the guy told me $60 for the whole house. I agreed, and scheduled them for the next day to come and clean my carpets.
But the day they were suppose to come, I got a call from the hospital that one of my friends was involved in an accident, I rushed over to the hospital and I left my 16 year old son a check to give the guy. I signed the check, put the date on it, put "Dr. Steemer" in the "To: " field, and even wrote a note on the memo. I left the $ amount blank, in order so my son can determine a tip amount, in case the guy does an excellent job.
I called the Dr. Steemer guys and told them that I am on the way to the hospital, and that my son would take care of the payment.
I told my son its gonna be around $60.00, and to give the guys a 15% tip if they do a good job, and to call me if there are any problems.
I arrived home from the hospital 6 hours later. When i walked in and saw the house, i agreed i would have given the guys a B - or C job, not everything was cleaned. I recall saying to myself in my mind "I am going to be pissed at my son if he gave these guys a tip." A moment later my son came in, and what he told me almost made me faint!
He told me the carpet cleaning guys told him to make the check out for the amount of $300.00 so i told him "WHAT DO YOU MEAN $300, I TOLD YOU $60??!!!" and my son's reply was "The guys told me I had misheard you, and to make out the check for $300." So I told my son "WHY DIDN'T YOU CALL ME" and he said "I told the guys that i needed to call you and he told me that he just spoke to you and you were busy and you told him you would call me in an hour." Which was a total lie! I never told the guys not to let my son call me.
I immediately called my bank and found out the minute the guys walked out of my house they ran straight to the bank and cashed the check.
I called in Dr. Steemer, and every time I would be put on hold or the line would "mysteriously" get disconnected.
I called a lawyer and he said there is nothing i can do about it, since the guy NEVER provided me a $60 estimate in writing.
Don't hire this company
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