Usacomplaints.com » Shops, Products, Services » Complaint / Review: Directv - Unauthorized debit from account. #345245

Complaint / Review
Directv
Unauthorized debit from account

I had an account with directv for over a year and when i called to cancel apperently they thought i wasnt serious and did not cancel. Well my service apperently was active for over a month after that when directv decided to disconnect my service. I called on july 9th and they wait until aug. 22 to decide im serious. Which they say was cancelled because of non payment.

(really!!!) i thought it was already cancelled. On august 22nd they say they sent a recovery kit. This is august 30th and still havent received the kit. Called again and the kit was re ordered and should arrive september 3rd.in the mean time 4 days after they cancelled on the 22nd, they debit my girlfriends account for the rest of the bill and the equipment they havent recieved yet. HELLO!!! NO RECOVERY KIT (wich they said they would send).

So they tell me extortion is legal, thet they can hold this money until they get their equipment, and they can use anyones debit or credit card they have on file and take money anytime they want to? This isnt legal. They say its in the customer agreement. Fine but they havent given me the 30 days to return the equipment and they debited someone else's account without authorization just because they have that card on file. If that was the case anyone could say we owe them money and debit an account for any amount they want.

These people havent worked with me or tried to give me a chance to pay my bill or send equipment back. 4 days after cancellation they debit an account?
This person doesnt have an account with directv and shouldnt be bound to any customer agreement. I havent found anywhere in their customer agrrement stateing they can debit anyones account they have on file. Yes they agree to pay for that one payment but anything beyond that should be authorized or at least a letter be sent out giving people a chance to do something. They should make people aware of charges before they just take the money right?

I will NEVER and my girlfreind will NEVER use directv. They are very decietful and sneaky and illegal. I will contact the state government to see about getting a petition to have them banned from the state because of their practices. Girlfriend called and at one point they tell her they cant give out information because its not her account. But they can take her money and hold her to a customer agreement? Bullcrap.

Directv is not a company i would recommend to anyone for any period of time. They have also been known to extend a contract without a customer knowing it. People have had to oreder new recievers because theirs stopped working, and when they do it extends the contract. But yet they say they dont have to have a signature. To my knowledge a contract like that isnt binding without a signature.

Research directv before you use them because chances are they arent giving you all the information up front. They just want you to sign a contract and lock you in. They will find a way to take more money than you agree to.

This has got to be the worst company i have ever seen. They lie cheat and steal. This is it for me! Never again will i be suckered by directv


Offender: Directv

Country: USA   State: Colorado   City: Greenwood Village
Phone: 8003473288

Category: Shops, Products, Services

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