I made a phone call to Durham at Los Angles airport on Aug 21st 2008 when I do transfer to Durham. I used my credit card to pay the cost of phone call on a pay phone located near McDonald, close to Boarding Gate 54.
I dialed the number first, and I was told that this call will cost USD$1 / per 4 minutes (machine synthesized language). Then I heard some dialing sound that seems connecting the call. However, instead of connecting to destination, I was connected to a customer service line. A man asked me whether I need call to certain number, I answered yes. Then the call was connected.
Today I found that my credit card was charged for $34.03 through a company called "BBG Communications London GB". I searched Google and found many people are complaining about ripping off by this company. So I made a phone call to 1-800-576-2118 (found here: http://usacomplaints.com/reports/0/295/RipOff0295603.htm). A customer representative said they do billing for BBG Communications. They asked my credit card, and said they can refund AUD$ 13.61 to my card. I asked them to refund this amount to my card. But I am still feel they charged too much and didn't disclose enough information when I initial used their service.
Following are some information I got over the conversation:
Duration: 9:00 minutes (I DEFINATLY NOT MAKE PHONE CALL THAT LONG, ONLY 4-5 MINUTES)
Pay phone Area code: 310
AUD$34.03 Connection Fee and Permanent Rate
Connection Fee: AUD$10 (NEVER DISCOULSE THIS INFORMATION BEFORE HAND. After I dial a number, it remind me cost USD$1 for 4 minutes)
Permanent Rate: AUD$2.67 / per minute (NEVER DISCLOSE THIS INFORMATION).
They agreed to credit back: AUD$13.61 within 30-60 days.
Please file a complaint with the Federal Trade Commission: https://rn. Ftc. Gov/pls/dod/wsolcq$. Startup? Z_ORG_CODE=PU01
To all victims of BBG Communications, 800-5762118: File your complaints! Eventually the FTC or a Class Action will put them out of business.
0 comments