On August 6th my fiance called Direct TV to settle on our past due account of $807.76 (charges for fees on boxes unless returned or account is reinstated.) Direct TV settled on $225.00 (we reinstated our account.) Within a day or two I went to make a withdrawl and there was no money left in my account. After going over my account I realized Direct TV withdrew two seperate amounts, one was for $225.00 and the other was for $582.76, turns out to be a total of $807.76. I immediately called Direct TV and spoke with a supervisor by the name of Marisol. Marisol agreed it was there mistake and they would return $585.09 (with taxes). I then explained to her my account was already insufficient and was accumalating fees. She assured me if I faxed in a statement to her all monies would be returned to my account by Friday August 15th. I was so excited about finding my money and knowing it would be returned to me that I did not realize how long I would have to wait. Today, (Monday August 11th) my fiance tried to get in touch with Direct TV to explain to them we needed the money returned sooner. Direct TV stated (Jared) they would be unable to return it any sooner. My fiance asked if we wrote a check for groceries if they would pay the "bounce fee, " he also stated they would be unable to pay the fees. Now for the dilemma, we have five children and that was money needed to buy some groceries, fuel for my car to get to work, and school supplies (school starts on Wednesday), and whatever else I needed to do with "my money." So I guess what I am asking is what am I supposed to do until Friday. I borrowed $20.00 last night to buy $7.83 worth of food for seven people for three meals for today and I put the rest in gas at $3.64 a gallon. I need food for the rest of the week and do not have the resources to beg or borrow. How can someone take your money so quickly and easily out of your account. Yet, take as long as they need to return it. I also had two credit cards I needed to pay and they are now past due (first time.) If anyone reads this and can call Direct TV and ask them to please put a rush on this we would greatly appreciate it. Marisols voicemail is 956-784-7088 or you can call 1-800-531-5000 and ask for Marisol or another supervisor. If I can get several people to call maybe we can get them to speed up. A check in the mail would get here sooner. Thanks again, Mother of five in McLoud, Oklahoma.
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