Complaint / Review
Hayes Equipment
Non existant customer support

Hayes Equipment sold me a remote starter for my generator.
This is a unit they manufacture themselves.
Unfortunately I did not receive the owner's manual for this $400 product. When I contacted Hayes, I was flat out refused a copy of this manual, after spending all this money with them. They refuse a return of the product and I am unable to install it without the instructions. When I questioned their customer support Mr. Hayes hung up on me.in all my years I have never encountered such unprofessional behaviour. I don't understand how a company who treats its customers so badly is still in business. There must not be another equipment store within 300 miles of them.
If anyone out there could send me a copy of the installation instructions for the Hayes WSK1 remote starter for Honda eu3000is generator I will be happy to pay for your time.
Thanks,

Mike
Mississauga, Ontario
Canada