After having our "Great Expensive" mattress for a few years we started having back and sleep problems. Called the Customer Service for this, still under waranty. They send a non-speaking english person to us with a bad attitude to look at our mattress. He only wrote down some specks and I asked him to include the huge lumps all over both sides of the mattress (he did not write anything we asked him to).
We get a letter weeks later saying the body imprints are within normal wear range! There are no body imprints, but huge lumps all over the bed! My reply to them are unanswered phone calls... I have left several messages for someone to return my calls and NOT ONE person has called back!
You sent someone to inspect our LUMPY mattress and told us it was normal. IF IT WAS NORMAL we would not have back pain, doctor bills and not sleeping as husband & wife! I demand you send someone from your company to see our mattress. I spent the time and sent color photos of how LUMPY our bed is. I want the name & number of a person in charge from your Corporate Office! I am reporting this to BBB and all Complaint sites on the internet!
0 comments