We have had a terrible experience with Mattress Giant and Taylor Bedding. We purchased a Springwall mattress built by Taylor Bedding and sold to us by Mattress Giant. After several months of normal use the mattress had a huge sag in the middle. We contacted Mattress Giant and they told us that they do not sell Springwall mattresses anymore, and we have to contact Taylor Bedding.
Taylor Bedding said they did manufacture the mattress and would review our claim; however, we would have to bring the mattress some 500 miles for them to have a look. We asked them the next time their car breaks, do they expect to have to bring it to Detroit or Japan for the manufacture to have a look.
The bottom line is neither Mattress Giant nor Taylor Bedding act responsible and make good on their word to provide a suitable mattress for the agreed price. I would strongly recommend consumers do NOT deal with either one of these companies. All looks great on day of purchase; however, both will act deceptively when called upon for customer support.
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