I just want to tell folks of my experience using the Get Directions feature on Circuit City's website. I used the feature for the first time since I was going to pick up an item at a store that was in an area unfamiliar to me. After following the directions provided by Circuit City, I ended up at a vacant lot at the end of a dead end street several miles from where the store is actually located. I called the store (#3763) to find out why they directed me to a vacant lot and to find out how to get to the store. I was told that this has happened before, but the person I was speaking with had "no idea" where I was or how to direct me to the store. When I asked why the website directions weren't fixed (since it had happened before), I was informed that they "don't do that here." I would have thought that the store manager would have raised a fuss with whoever was responsible for the bad directions, but I guess Circuit City doesn't care if their customers get lost. Is this how Circuit City gets around making good on its 24-minute/$24 guarantee? I wonder. When I finally got to the store, the clerk at the pick-up desk turned out to be the same person I had talked with on the phone. She did not apologize for the inconvenience or even thank me for shopping at Circuit City. I wonder how long it will take before the bad directions are corrected. This is no way to run a business.
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