I signed up for Vonage under the conditions that I would have uninterrupted phone, internet, and fax service. When my internet was cut off, they told me that I should have had a "dry loop". My current internet provider was now cut off, and I was charged a cancellation fee. Over the course of four months I was strung along with no service, but promises that everything would be alright. Don't worry. I was told on three separate occasions that "by the end of this call, your problem will be taken care of". They kept giving me extra trial months until I had service.
Too make a long story "fairly" short, I was charged for six months of phone and fax service. I never once made nor received a call with Vonage. I never sent nor received a fax. I cancelled to stop the bleeding, until I could resolve things. I received nothing but empty promises, and automated responses. I, later found out that they had not cancelled my account, but since I cancelled through their website, and not from my email account, I had no documentation of this. They charged a cancellation fee on top.
I spent hundreds of dollars on my cell phone bills because Vonage left me with no phone. I lost thousands of dollars in business, because I'm a salesperson with no internet, home phone, or fax. I must have been an optimist, because my Vonage fax number was on my new business cards.
I disputed the charges, and my credit card company took some of them off my bill. Vonage kept putting the charges right back on. After a while, Mastercard was tired of dealing with it.
I spent over 24 hours on the phone with various Vonage representatives over this time period. Although some were nice, my situation was never even considered (let alone resolved).
That's why I just contacted the Better Business Bureau. Let's see what happens. If anyone needs help disputing Vonage, or utilizing the Bureau, please contact me. Until my situation is resolved, I'm dedicating my free time to make sure that bullies like this don't take advantage of good people. The more people we get together, the easier it gets.
0 comments