I understand companies have policies to protect themselves from consumers & businesses. However, companies should also be flexible in their policy & make exceptions in special circumstances.
In Inhabit Living's case, they refused to allow a return of down-fill pillows purchased through their online store.
The reason for the return request: I didn't know my family is allergic to down feathers until they started sneezing, eyes tearing and difficulty breathing after one of the pillow packages opened.
Inhabit Living holds me as the mother responsible for not being more careful about ordering their product and putting my family in jeopardy.
Inhabit Living feels I should live up to their policy regardless of my initial sincere interest in their items.
If I had known about the down feather allergies, I would have saved myself the hassle of spending a good amount of money on their merchandise.
If I had known about Inhabit Living's level of customer service, I would have clicked on to another website.
And If I had double-checked with the Better Business Bureau, I would have discovered they have a UNSATISFACTORY rating.
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