These guys are complete Fraud. It takes about a month to receive your postage refund for duplicate labels. Their customer services is senseless and at times rude. But what got me the most is their account closing procedure. I've shifted my business and no longer needed their services so I decided to close my account as they were charging me $17.99 per month (way over current market. Ex. Such services are free on PayPal).
My remaining balance on the account was only a few dollars but these dollars were hard earned and completely belonged to me. I called their customer service to close my account and it took about a minute to complete the process (I'll give them some credit here as it's pretty fast). Then I get an email that I still owe them money. And guess for what, for one day of service when I haven't even used it for a few weeks by then. See below for a snapshot of my email.
I sent them an email asking to explain these charges and also to refund my remaining balance. All I ever received from them was a slap in a face aka Were sorry you feel cheated but you still must pay. They have never addressed my question about returning my remaining balance, and probably never will.
As far as I can tell these guys are a complete fraud. They make money by ripping people off. If you were to ask me for my recommendation, do your homework before you sign up with these guys. Their service is ok while you pay but they will suck out every cent from you they can at the end.
Cost of 1 day using stamps.com
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Service Charges
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Service Fees
Date Description Amount
Jul 23 - Stamps.com Pro 17.99
Jul 24 Monthly Service Charge
Your service fee is a flat fee of $17.99 per billing
Total Service Fees $17.99
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