Dealing with Stamps.com has been exhausting. We have spent months trying to cancel our subscription with them. We've even received written confirmation (with confirmation number) that the account has been closed. That was back in September. Suddenly, they have started charging us again. We do not and will never use their services again. That's a whole different story. The software and the service they offer is deplorable. My issue is that they have decided to start these charges up again. This is fraud. Here we go again, hours on the phone for months and months to get these service charges removed. If I wanted to give my money away I would give it to a charity or even a homeless person on the street. Stamps.com finally stopped charging us 9 and then suddenly 1 they start up again? Is anyone else going through this? Here are the last emails we received from them back on 09/04... I've removed our personal information for security purposes:
Stamps.com Response 09/04/09 7:18 pm
Dear xxx,
We are sorry to see you go!
Your request to close your Stamps.com account has been processed and
your service has been discontinued as of 09-04.
A final account statement will be emailed to you, which may include this
month's service fees. If you signed up for a trial and are closing your
account within the trial period, you will not be charged any service
fees.
If you purchased postage through Stamps.com, we will begin processing
your refund for any unused postage once your final balance has been
paid in full. Please allow 4-6 weeks to receive your refund check.
Please note that we do not process refunds for unused free postage or if
your refund amount is less than $1.00. If your payment information has
changed and we are unable to process your final account charge, you will
receive a separate email and will need to update your payment
information by contacting Customer Support.
Thank you for trying our service. We hope you will consider us for your
mailing and shipping needs in the future. If you have any questions or
concerns, please visit our website at
http://www.stamps.com/support/postage/.
Your user name is: xxx
Sincerely,
Stamps.com Account Support Team
Stamps.com Response 09/04/09 7:23 pm
Dear XXX,
Thank you for contacting Stamps.com Customer Care.
We have added your name to a special database to prevent further contact regarding the balance due.
There is a processing time associated with removing outstanding bills, so you may receive another invoice in the mail. Please disregard any new invoices that you may receive. You do not owe us any fees.
Your confirmation of this action is XXX.
Your account number is XXX.
Your username is XXX.
We appreciate the opportunity to assist you. Please let us know if we can provide any further assistance.
Sincerely,
Stamps.com
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