We have had dish for over two years and always paid our bills on time. Last month we were tired of not being able to watch TV every time it rained so we called Dish and they came out to fix the problem. It was a problem with the way the dish outside was installed. They sent us bill that month for $92.55 Our bill was normally $49.96. We had the protection insurance, but the company said that was the discount with the service, we were not happy but we paid that bill being it was so much trouble getting an agent on the line to help us. At that time my husband also asked why our reception was so poor, even after we bought a new TV. The answer was that we needed to purchase a digital reciever and it would cost around $300.00.
We decided it best to cancel dish so I called Dish on July 23 and spoke with Amanda KEF. She tried to convince me to stay by telling me that Dish was offering the free digital now. When I flatly stated that I just wanted to cancel and wanted the cancellaton to take place on July 30, she became highly indignant and hung up on me. A few hours later most of our channels were blocked. It took us three hours to finally get someone to unblock the channels.
During this process we spoke to many agents, one of them whose name was Gary said that we would only have to pay $15.08 for our bill as we were paid up until July 27. He said just to send that amount in with our bill which is what we did. That bill was in the amount of $67.17 and were charges from 7/27/08 - 08/26/08. The due date was August 1. We sent Dish the payment of $15.08 on July 24.
Yesterday we received another bill from Dish stating that we are past due and they are charging us late fees. This bill is for charges from 7/23/08 - 9/22/08. This bill is in the amount of $120.84. These are for changes for something we have not used or do not plan to use as we cancelled our account. We had our account for the full two years required so we do not plan on paying them any more then what we really owe them.
My husband and I are tired of these companies over charging and doing whatever they want to the consumer. What can we do?
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