I am a former customer of Time Warner Cable in the Dayton Area. I lived in Dayton for about a year and then moved due to being in the Military.
When I moved from the area I was told I had a credit in my account for around 40$. I called them to make sure this was correct and sure enough it was. I also asked what to do with the cable box. They said drop it off, or we can send you a pre paid box to ship it to us. I told them I am moving to South carolina and if they could ship it to my new address. They assured me there would be no problem.
Well here i am in South carolina, and no such box has ever arrived. I recieved a letter from TW that because I never gave them there cable box, I owe them around 200$ and it was going into collections. If I do not respond within so many days, I agree with this letter. I recieved the letter past the date they wanted me to respond by. They had sent the letter to my old address. I gave them my new one months prior to recieving this letter.
I finnaly called up Time Warner. They told me that they shiped it and it was by Fed EX and wasn't at the residence anymore. WTF? I asked do you have my new address on file, "oh, ya here it is its in a note." Well ship it to my new address. "Sorry sir, we can't now because it was allready shiped once."
I was then told to send the box to them and I would be rembirsed for the shipping costs. I wasn't going to fall for this one. I was allready promised a pre-paid box to send to them that failed to arrive. I talked to a supervisor later and was told that they would not rembirse me and that they do not ship the prepaid boxes out of state.
All in all, twice there phone reps, lied to me. First I was told I would recieve a box out of state, then I would be rembirsed the shipping if I sent it myself. Both were false statements by 2 differnt reps. I am still trying to resolve this dilema. Hopefully they can at least send a letter to the right address sooner or later.
BE AWARE! I allready have Time warner again here in Sourth Car. I think I may be cancelling again and going to Satilite!!!
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