Aaron's Sales and Leasing telephoned me in reference to my son and his wife's account on Tuesday morning (07/22/08) at 8:10 am. The gentleman calling mumbled every word he spoke, which made it difficult to understand what he was saying. I told him to tell me how much is required as a payment, as I would mail it in. I had to beg to get the address, and I already had the name of the account.
Two hours later I called back and asked for the name of the company. The other gentleman who answered the phone (his name begins with an M?) began to ask me the account name and number. I explained that I am mailing in a payment and all I need is the correct name. This (not a gentleman) rude employee hung up the telephone on me after he said the name rather quickly, as I was speaking. I called back, and one of the many rude employees proceeded to place the fax-sending high-pitched noise in my ear.
I then waited about twenty minutes and called back. One of the many rude employees then explained that he thought the call was completed. How is that possible when I was speaking? I have not dealt with this company prior to today, and this is the worst behavior I have ever experienced. When a patron is making a payment, shouldn't they get a moment of respect?
After this brief moment of disrespect, I blogged the company and saw many more complaint blogs. This company should bring in an outside company that teaches telephone etiquette and office procedures for customer service. I would not recommend that anyone open an account with Aaron's Sales and Leasing, and if they have one, close it until they make changes for the positive.
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