I called to order installation slated for a future date, but cancelled that order today (the reason is irrelevant). I've since discovered that my credit card was already charged $149.00 for the equipment.
I had specifically asked about the possibility that I couldn't receive a signal, and was told that the installer would not complete the installation if it was determined that I couldn't receive a satisfactory signal. It is unscrupulous that they pre-charged for the equipment given that I've not yet received it, and the service may possibly not be installed at all. I spoke with an 'acount specialist', and she admitted that my credit card should not have been charged, and claims she filed for a refund to be issued.
After reading from others here about Dish Network's pattern of customer abuse, I decided it would be prudent to file a dispute with my credit card company for the equipment charge rather than trust the the company will, indeed, refund my money.
I would highly suggest that others who are cheated by the company also file a dispute with their credit/debit card companies.
And John of Spokane, I would be interested in participating in a class-action lawsuit against Dish Network.
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