I was so upset with Sprint so I switched to Cricket. My trouble started after purchasing our very first phones from cricket. On April 23 at the coorporate store Outer Loop Road in Louisville I bought a Kyrocera and a Samsung r610 which I was charged $290.78 and $237.78 the Samsung was damaged 6/02/08 and I was told I had two choices take the phone to the cricket on Bardstown rd the only location with a repair tech in Louisville he wasn't there I left the phone there and was told call back @ 12 noon the following day when we spoke to the tech he said 3-4 days to get the part and would repair it as soon as part arrived. I called back to find out how much it would cost they were out to lunch! I recieved a voicemail 2 days later saying the phone was not repaired due to that model was recalled. I had to file through the insurance take the phone and claim after calling to get approved back to OuterLoop Rd. It has to be a coorperate store to get the replacement. When I got there they didn't have the replacement I was told they are no longer selling that model not recalled she told me they are so dumb for telling you that. I had three choices, send it to insurance wait for replacement in the mail, downgrade to a different phone, or drive to the Shively store on Dixie Highway in Louisville. All of this runaround has cost me TIME GAS and being without a phone for over 2 weeks. I don't understand why @ a Coorperate store I wasn't given the correct information saving me from hours of driving from store to store and alot of gas money and being without a phone. That was just one problem.!!!
Problem 2, I took two phones that I had from sprint to the Connection a Cricket location @ 18 West Broadway. I was sent there because I was told @ Outer loop they are the only loction flahing phones I was charged $55.00 for each phone to be flashed the ripoff there was smooth he showed me a working phone after leaving and a day of trying to use the phones neither phone worked I called the store and customer service from another phone and was told you can't get a refund!
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