My name is Haaheo Tagaloa. I'd bought a Liz Claiborne baggage at Ross gown for less on 06/19/08, around 4:57pm at Kahului Maui. I had been unaware of the "Lock" being lacking till I acquired to my vehicle. I returned towards the customer support table and informed the girl that I've some keys on my baggage but no "Lock"!!
She subsequently explained that it does not include it since itis at discount but, I questioned her why might there be considered a group of secrets??? She subsequently named her supervisor at that time who likewise explained it's a discount product and it simply appeared plus they place it out the way in which it arrived! I subsequently informed the ladies that there is several baggage therein exactly the same manufacturer that had the locks withit also it was likewise on discount also only one size-up type what i bought! They nevertheless stated exactly the same response to me! The only real cause I am so REALLY ANNOYED is:
1) not one of these apologized for your item!
2) not once did they provide another thing!
3) poor support!
4) the supervisor never took action concerning the condition!
5) no appreciate, no sorry...!!
6) no sign saying what you see is what's sold as is...!!
Easily was the manager in those days i'd have checked the things before placing it out! Place an indication in what to anticipate! Or offer options... Easily was a secret customer i'd have filled them for insufficient assistance, bad reaction, bad perspective, and false information because she did not take some time to see that there were additional baggage additionally same brand having a lock-on it & key!!! As a result of this they've lost a person!!!
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