I went in to purchase a new phone. I purchased the HTC 621S and purchased for my husband. Thinking I am geting a great deal, I pay for the phones, sign new contracts and go about my merry way. Well, I was told that I should be able to conect wirelessly to the to the internet at hot spots. I was unable to do this, also my phone was sticking on certian screens. I had had the phone at this point less then a week. I went to take the phone back to be replaced the first girl I came to refused to exchange it, because she didn't see it freeze. Let me ask you, how many times do you take your car to the mechanice and it doen't make that noise. Well, finally I talked to the guy who sold it to me. He messed around with it for a while and then tried to calle tech support. After he had been on hold with them for about 20 minutes to fix the WIFI, I told him that I had an appointment and couldn't wait any longer.By this time I had been there for about 40 minutes. So he told me that he would give me $50 off my bil and to come in again tomorrow. I agreeded and came back the next day. He couldn't figure how to get the WIFI to work a second time around, so he exchanged the phone for me. Due to the fact the he was unable to get my calander to the new phone, he stated that he would credit me another $50. Well, as these stories go, when I checked my bill yesterday none of this had been done. I text him to this affect, and he is still avoiding me. It really gives me quite a chuckle when they answer the phone, "Thank you for calling Centennial Wireless where customer service is our number on goal." I have never been so disturbed by a company that allows their employees to lie right to their face. I have been with the company since 1999 and as soon as my contract is up, I will be finding a new service provider.
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