One of my friends and I had been long time centennial customers, both over 9 years with a total of 8 lines. Years ago Centennial offered professional service with not many issues but that has changed tremendously. The last 5 to 6 years have been terrible but I didn't want to change because of the free incoming minutes thinking that would make a huge difference (I switched 3 months ago and always have extra minutes so it was a bummer I didn't switch years ago, I have 5 phones on our plan too). When we go into the local offices the service is almost non-existant, when you call customer service they are usually unwilling to help and many times outright rude. I started testing different situations and acting ignorant of things and every time I would be lied to. I would then let the rep know I knew the situation or laws concerning the circumstances and they would try to turn it on me when they were lying. It is like they are trained to lie to the customer. My best friend who has been with them for 9 years is switching when her contract ends in 2 months, she has 5 phones too.
I have had many issues including charges for calls not made (that there is absolutely no use in trying to argue because you can't prove it), problems with service, and the 30 day cancellation notice they "require" but don't bother to tell you anything about it until you port your numbers. Now my main issue is that 2 of the 5 phones we had were still under contract, both had about 10 months left. I keep getting calls from Centennial but it is a recording everytime. I have called the local offices and the customer service letting them know I will not pay the $500 they want me to but I keep getting those calls. I consider Centennial to have broken contract long before me due to their lack of professionalism and terrible service. When you sign up you are guaranteed all this wonderful "blue shirt advisor" service and this was long ago lost so my contract should also be void. I have gone into the Beaumont, Texas office 3 times with my infant and have to wait in a line of 6 or more customers with ONE person at a desk helping so the wait was usually 30 minutes and more. Try that with your two year old. If I did call the customer service center they would tell me I had to go into the local branch so it was just an endless cycle.
I have written the president and let them know I would be willing to pay a pro-rated breach of contract fee but I will not pay what they are asking. I was with this company for over 10 years and they go enough of my money for service that wasn't worth one tenth of what they got. I got empty promises and they gots lots of dollars. That is just unacceptable int he business realm. They need to stick to their part too if they expect us to stick to ours.
I do realize it may affect my credit for not paying this but honestly I have zero negatives on my credit and this one won't hurt it enough to matter and it won't affect my husbands anyway. So, just consider all this if you are planning on Centennial as your carrier. The carrier I now have has been unbelievable. I have been with them 3 months and I just never knew issues could be so easy to resolve. I just call and the rep takes care of everything, I don't even have to wait to be transferred to another person or go into the office or any of that. They don't even question me like I am on trail, It is awesome!
Also, Centennial is the ONLY company to require the 30 day notice thing. Every other company doesn't do that. It is another way to rip off would be loyal customers. So, be careful and do the research first!
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